Order Cancellation

The ability to cancel an order depends on its current status.

• Order in Production:If your order has not yet entered production, you can usually request a cancellation. Please note that some customized products or orders that have already begun production may not be canceled.
• Order in Transit:Once your order has been shipped, it becomes more difficult to cancel and may incur cancellation fees. This is because the goods are already in the hands of the shipping carrier, and cancellation requires additional procedures and costs.
• Cancellation Fees:If you request a cancellation after your order has been shipped, we may charge a cancellation fee to cover the costs incurred by the shipping carrier. The specific cancellation fee will vary depending on the shipping method and order details.

Tips:

• Cancel Timely:To avoid unnecessary fees, we recommend that you confirm your order information and pay promptly. If you need to cancel an order, please contact our customer service as soon as possible before the goods are shipped.
• Carrier Policies:Different shipping carriers may have different policies regarding order cancellations. Please refer to the information provided by our customer service for specific details.

Summary: We are committed to providing you with a high-quality shopping experience. To help you better understand our services, we recommend that you carefully read the relevant terms before making a purchase. If you have any questions, please feel free to contact our customer service.

LEAFAX is dedicated to serving you!